Terms & Conditions


Delivery Policy

This document states the Delivery Policy of Otter Valley Rail Road.

Your use of this site constitutes acceptance of these terms and conditions. If you not agree with these terms please cease using this site immediately.

How to Order & Store Hours

You can place your order on-line, by telephone or fax.

Telephone 519-842-9258
Order Toll Free 1-877-885-7245
Fax 519-765-1612

By phone, we are open:
Monday – Wednesday 8 a.m.- 5 p.m.
Thursday –Friday 8 a.m.-7 p.m.
Saturday 8 a.m.- 5p.m.

All Time are Eastern Standard Time
Closed on Trade Show Dates (check website)
Closed Christmas, & Easter
Call to see if Trained Experts are in The Store.

Payment Methods

OVR accepts Visa and MasterCard using PayPal for secure online purchases.  If you would like to mail a cheque or money order (drawn in Canadian funds, payable to "Otter Valley Railroad"), you may use our Shopping Cart and select the applicable payment method.

Shipping Methods

OVR ships to Canada, the United States, and most International countries. All orders are shipped as specified by the shipment type selected at the point of sale by the customer.  Taxes and/or duties for shipments outside of Canada are the responsibility of the customer.  Canada Post rates are calculated to your address.  Orders can be picked up at the store or at trade shows we attend, contact us by phone or email.

Return and Refund Policy

Customer satisfaction is our goal. You may return your purchase for full refund within 10 days of purchase (less shipping cost) as long as the following requirements are met:  Electronic items will not be refunded, final sale. The item must be in the original packaging in resellable condition; locomotives have not been run, models cannot be glued, started or altered. Special or custom orders are not eligible for returns.  If you are returning item due to a lower price found some place else or change of mind, it will be subject to a 20% re-stocking fee. Please contact us if an item appears to be damage in shipping, or if a part is missing or defective. All returns require a RT # on the outside of the box being returned . Contact us for a RT# before returning any shipment for refund. This policy applies only to online orders, in-store has a separate policy which is clearly marked at the checkout and front entrance of store. All deposits at time of order or pre-order are refundable or transferable uptill the items arrive. If the event the pre-order is decline, then the deposit will be forfeited.

Shopping on our Website

Shopping on our website is safe and secure. Payment is made Paypal. This technologysafeguards your personal information and guarantees your privacy. The same technology is used today by the largest web merchants and on the most successful shopping portals on the internet. We do not store credit card numbers in our database and we do not reveal any credit card information when confirming your order. The email messages between the Otter Valley RR website and our customers is used to confirm orders and to notify customers about the status of the order process These email messages will never contain your credit card information. Regarding PayPal policies, please review their policies before finalizing order.