Help zone

 

Contact Us

Owner - Cheryl Ann James
Technical Support - Roger James
Controller - Lorne James, H.B.Com., CPA, CA


You can place your order online, by telephone or fax

Otter Valley Railroad
53546 James Line, RR #6
Aylmer, Ontario
N5H 2R5

Toll-Free: 1-877-885-RAIL (7245)
Local: (519) 773-8652
Fax: (519) 765-1612

info@ovrtrains.com
 
 
Revised Store Hours
Closed Mondays
Tuesday 10am - 5pm
Wednesday 10am - 5pm
Thursday 10am - 5pm
Friday 10am - 5pm
Saturday 9am - 5pm
Sunday 12pm - 3pm

All Time are Eastern Standard Time

Closed Christmas, & Easter
Call to see if Trained Experts are in The Store.

You can also contact us using the form below. Note: Email is not a secure form of communication.  Do not send credit card information by email or using the form below.

Map & Directions

GPS Coordinates Longitude -80.84913 Latitude 42.72717
GPS Address is 53546 James Line, Bayham Ontario 
Click here for a printable version of this map (PDF format)

Note: Not drawn to scale

FROM 401 AND INGERSOLL:
  • From 401 Westbound toward London, take Exit # 216, Culloden Road # 10, heading south. Continue on Culloden Road south, driving through the hamlets of Verchoyle and Culloden, the village of Brownsville and the hamlet of Corinth. Continue on Culloden Road until the end (you will be crossing over # 3). At the end of Culloden Road, turn right, heading west on Heritage Line # 38 and drive halfway through the village of Richmond. Turn left on to Richmond Road # 43, heading south. On Richmond Road, cross over two bridges. After the second bridge, turn left, heading east on to James Line (Look for the signs!). The 911 number for the train store is 53546 James Line (first building on north side).

FROM LONDON AND ST. THOMAS:
  • Take # 4 south to John Wise Line (# 45) heading east and crossing over # 73 and Springfield Road. Continue on John Wise Line until the end of the line. At Richmond Road, turn left heading north and then a quick right, heading west on James Line. (Look for the signs!) The 911 number for the train store is 53546 on James Line (first building on north side).
 

Customer Comments about Otter Valley Railroad

Je veux vous féliciter de votre très bon service rapide, mes locomotives sont encore plus belles que je me l' étais imaginé, Thank you for all. Alain Blanchette  Prairies Trois-Rivieres


Attn: Roger
Hi, just a short note to let you know that I received my shipment  on Tuesday in great shape and very well packaged.
I would like to thank you very much for the time you spent with me when I was ordering. It was very helpful and much appreciated.
I am having trouble going to bed as now I don't want to stop laying tracks!!
My "wish list" is already growing and I will have to create a new "shopping Cart" soon I guess.
Thank you again and I'm sure I'll be talking to you soon !
Regards,
Lorne Rochon

My order arrived safely in the post this morning. I just wanted to congratulate you on your excellent and efficient service, by far the best that I have had from any retailer in Canada (or the U.S.). Please let me know if you ever have any Rapido FP9B (1954 green livery) locomotives come into stock. With many thanks Regards Robert Tivendale UK

Hello! Just I would like to say thank you for the quick and safe delivery of my first order from you (I reserved : 24 Feb.2014). Soon I am going to make another one. I can see that there are many reasons to keep purchasing from “OTTER VALLEY RAILROAD” Thank You and Good Luck Andrzej Szyszka

Amazingly fast order processing and shipment! Everything arrived in good shape. Thank you, I am a new customer and will definitely shop at your online store when I need something for my model RR.
Anthony, North York. ON.

This is just a quick note to say thank you for your very prompt and efficient service on this order.  
The order was initially placed on Friday morning, but there was a problem with the payment process and it was only finalized around 1.30 PM following a telephone conversation.  Despite that delay, the shipment went out and was received here in Whitby at 11.45 AM Monday!  That's the best service I've ever seen from a hobby shop in 20 years of mail order.
I look forward to doing much more business with you folks in the future, and am planning to visit the store in mid-May.
David Garon, Whitby ON.

Howdy from Black Diamond,Ab.
Just like to say thanks for the quick and safe delivery of my order. 2 day from order to my hands was amazing. I'll be sure to keep your location in mind and will pass off this E- address to a few friends here in the West.
Have a great day.       Happy Railroading.
Bruce N Wright.


Hi Cheryl, Roger & Lorne I just placed an order for 2 locos on Dec 21, 2013 and could not believe I just received them today-Dec 24. Thank-you so much for the totally unexpected quick turnaround of my order. I have met you a couple of times at various train shows and have purchased locos, buildings and trucks previously. Its always a pleasure to deal with people that really seem to care about their customer. Thanks again and I wish you all a happy and prosperous New Year. John from Bobcaygeon, On.
I have really enjoyed doing business with you guys at OVR and look forward to more of the same in the New Year. Bob from Prince George.

“A big thanks to Otter Valley for the quick shipment of products. Both packages were packaged well and kept safe during shipment. Shipping times were faster than expected despite shipping through a snow storm. I couldn’t drive out to the store cheaper than what shipping was! I will continue to use Otter Valley for fast shipping, excellent selection and friendly knowledgeable service. “ Dakota - Paris, Ontario.

Hello,

I recently some DCC equipment and a locomotive from you which you promptly shipped out.  The package arrived the next day, well packaged, which made me a very happy customer. The customer service I received was above and beyond what I have experienced from other train shops and because of that I will be looking at Otter Valley Railroad for my future purchases.
Thank you, Scott Allen

Thanks For the incredible service. From order to here in one day! Not to mention great info over the phone Cheers! Derek

I have really come to appreciate the service, shipping, to me in the west, and the advice that Cheryl, Roger, and Lorne at Otter Valley have provided. Ken Petkau, Saskabush

A big thanks to the James Gang. The loco shipment arrived safe and sound
today tucked in my community mailbox with a key to get it out.
Even though I am only about 60 miles away it certainly got here quickly.
Mail from Toronto takes longer.
Bring on spring and have a wonderful week.
Doug Hyatt

My order arrived yesterday. Many thanks for the prompt and most considerate service.
Cheers Jim

Dear Otter Valley Railroad team!
Today i could receive the parcel from our local custom office. Very fine models in best condition, no transport damage, no loose small parts. All is fine!

Thank You very much for fast and safe delivery!

  Best regards

Thomas Grothenn Germany

Hi Lorne,
I received the Tsunami decoder and alternative Soo boxcar that I ordered.
I just wanted to say thanks for the super fast shipping and great service
with the replacement car.
You guys are the best Model Railroad Shop to do business with hands down.
Much appreciated!
James DeJong

Many thanks for the excellent service. Received my order in 4 days, by Canada Post no less.. Exactly what I ordered and far faster than I expected. Thanks a lot, I will be back.
Joe - Port Hope, Ontario.

Was really impressed with your service great people to do business with. Thank you
James - Tide Head, New Brunswick.

Hello Roger,
I am very happy, the small packet arrived today.
Thank you very much, I think do another order soon.
Best wishes, Jean-Marie BorgeaisParis, France

Howdy Roger;
  Thanks for all your help and quickly shipping my order.
I received it yesterday,Jan-30 2015.
Thanks again and I will put in another order soon .
Bruce.    Black Diamond,Ab.
OVR
Order arrived safe and sound. Many thanks.
Brian Magliocco
West Chester, PA USA

  Hi Cheryl Ann, I received my "sign for" parcel this morning. Thank you for such great service.
Dave R Feb 26, 2015


Hi Roger
I just wanted to thank you for all the great service that you have provided to me in the past few months. I deal with many Hobby stores and sometimes I feel rushed and talked down too if I don't have all the proper terms or vernacular. I feel very comfortable to speak with you and every member of the OVR staff and that says a lot. OVR has great products at great prices and I never worry about my order...its always right and if I order something that is not available then you call and tell me, you give me other choices that work out very well so I always trust your judgment.

I hope to actually visit the store in the next couple months. I know the 2hr drive will be well worth it!!

Thanks again for everything Roger, from a very happy customer :))

      Ron VanRavens. ..aka 'Dutchy' Feb 19, 2015

Just to confirm that the engines arrived in perfect condition yesterday. Fine stuff indeed.

  Thanks for all.

  Jacques Ruel

Rosemere, QC March 12, 2015

Hello Roger, I just want to say thank you very much for your help every things went will and the speakers fit very nicely and sound is fantastic . your attention greatly appreciated it with my best regards from Ottawa Ayman

Just want to send a note saying thank you. Have really enjoyed the service and quick mailing of all my purchases. who needs ebay when we have OVR ...... I hope to make it down to the store this summer to shop in person and put a face to the people behind the computer and phone. Till then take care Roy, Stirling Ontario April 2, 2015

My online order was placed last Thursday afternoon and was delivered by Canada Post this Monday morning at 8:30. Not bad at all for just over a +500 mile distance. After opening the package and inspecting the contents - all is fine, no damage and functioning as expected. This is my first time order with Otter Valley and certainly won't be the last. Keep up the good work.
Norman, Cowansville, QC May 11, 2015
Thanks so much for the combined order guys....all is perfect!
Ata boy Luther!!
Ron, May 20, 2015

Hi Rogers I would like to thank you for your excellent Service and very fast Order processing and shipping all my orders arrived yesterday excellent packaging A++ Looking foreword for my next order. Thanks Cheryl I really appreciate your Service it make me coming back to your store as my first choice hobby store .
      with my best regards
         A.K. Ontario May 22, 2015


Hi I would just like to drop you a note to say how impressed I am with your store and service.  I placed an order last Monday and received it today, the next Monday.  I live all the way out west on Vancouver Island.  Your prices are by far far far, the lowest I have found online, shipping isn't outlandish, and everything Is professionally packed.  I used to deal with a popular online merchant who I won't name but they are in Vancouver so you probably can figure out who I mean.  I won't deal with them anymore as they charge more for shipping just 30 miles across the water to where I live than you charge, not to mention the prices are way way more.  I will certainly recommend your store to anyone and everyone.
 Dave in British Columbia

Just a note to say that I received my 2 items from Walthers MainLine series 910-30105 and 910-30109 in the mail yesterday in excellent condition. Thanks for the quick expediting of my order.

Regards,

  John Maynard


Good day. I received the items. All arrived correctly. Thank you. Until the next business.
   Luís, Brazil Nov 20, 2015

Hello OVR Team,

I forgot to email you to let you know that my order arrived on Monday. Everything is perfect. 

Thank you very much!!!

  Andrew
January 14, 2016


Received the Bowser PCC in excellent condition and quickly.

  Thank you - Excellent transaction - much appreciated

  Regards

Richard
Great Falls, VA
February 6, 2016


 

 

 

 

 

 

 

 

Roger and Cheryl, just wanted to drop quick note to both of you. After being out of modeling trains for many years your customer service, advice and expertise is refreshing. Not to mention your great prices too. Thanks Al, Toronto Feb 8, 2016

Hi from Northern Ireland

Just a note to say that parcel arrived safely and everything seems fine.  Lovely locos.

  Will get them a good run in at the weekend.

  Thanks again for a great service.

  Regards Gareth, February 10, 2016 


Hey the goodies arrived yesterday and in great condition, awesome packing job!
Thanx so much, I'll be starting a new list soon.  

Best regards,

Rico, Manitoba March 1, 2016
Good afternoon Roger and Cheryl,my order arrived today.All the items are very nice.Started my reading with the Digitrax Super Chief.I am at page 1 and was able to run an analog and a dcc locomotive.Thank you for the excellent service. Richard, L'Orginal, ON. March 2, 2016

Just wanted to let you know that my order (Bowser C630M CBNS loco) has already arrived! Across the border and here this morning and was just ordered last Wed night. Put her on the track and runs like a dream. Thank you all so much and will be making a run up soon to see your shop. All the best-- Craig, Mount Vernon, Ohio March 21, 2016.

Hello!

Regarding order, I received it today and everything is OK, thank you.
The parcel arrived at Portuguese customs and stood there for around three weeks, which is normal for a non-priority parcel.
I know today is April Fools' day but this is not a jook! It took a while to get here indeed, but it was worthwhile.

Hope to do more business with you soon.

Best Regards,
Carlos, Portugal


HI Roger -

Got my Order today, thanks for the testing of the Kato for me.

  Jim


 

 

 

 

 

 

 

 

Otter Valley folks,
Item arrived in good order on April 8th.

Thank you.

Bob Kane

Roger.

Congratulations on 15 years serving the model railroad industry.

Your product selection and your customer focus is second to none.

Thank you for making the hobby so much enjoyable.

Kind regards.

James Switzer.

New Hamburg Ontario


Hi just placed my first order with your company . I did not want to make any errors . I ordered two locomotives and wanted to make sure I ordered HO sale . If I have made a mistake and ordered and ordered a scale other that HO could you please contact me before you ship you a correction can be made .

Thank You Lyle .

P.S. I took vid tour of your store "several" times . I wish your store were here . It looks beyond amazing . I do not have access to a good hoppy store within 800 km . Again Thank .
Lyle, Prince George, BC June 1st, 2016

Hi I received my kato sd 40 wc, nice engine and very good service. Thank you, Denis.
Drummondville, QC June 17, 2016


 

Hello Roger -

Thanks for the quick handling of my order, these S2 switchers arrived at 3:00PM yesterday, one day after my order was placed !

Many thanks -

Normand, July 6th, 2016


 

Hello,

 

I received my new GP9 CPRail. Thank you for your good service.

 

Friendly

 

Pierre Dutil, Quebec July 14th, 2016.

Thank you for the good service Rejean Cote, Sherbrooke, QC August 7th, 2016


Hi Roger Just want to say thank you for the prompt shipment, it arrived yesterday, well packaged and all intact. I look forward to doing a lot more business with Otter Valley Trains in the future, Lyle Regina, SK August 27th, 2016.


Hello Roger :

 

Received your parcel this afternoon, I was very pleased to find in the box the three SAL box cars that I had ordered previously. Many thanks.
Normand, September 8, 2016

Hello from Ottawa,

 

Received the Soo red letter GP38-2. looking real good. Fine addition!

 

Thanks for the great service. Liked your packaging, way to reuse and recycle!!

 

Lyle Ottawa Canada, September 12th, 2016.

Roger The Bowser Locomotives arrived in good shape Monday around Noon 9-26-2016. Thanks for bearing with me on this purchase. your help was greatly appreciated. Thanks!!! Tim, Enid,Oklahoma U.S.A., September 26, 2016.


 

 

 

 

 

 

 

 

To Roger

Package arrived in excellent condition including 2 walthers goo tube.

 

Many thanks

 

Jean-Denis

Vaudreuil-Dorion, Quebec, October 3rd, 2016.

Roger, Thanks another package received with quick delivery and awesome packaging. , Brian Esterhazy, SK October 18th, 2016.

G’day Roger,

 

Just to let you know th

 

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